Faq

Find your answer

WHERE CAN I FIND SIZE & FIT ADVICE?

Use our size-guide to help you find your correct size and conversions. Please note that all sizing on our product pages is UK sizing.

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

Once your order has been placed, we will work as quickly as possibly to ensure it is sent out to you. If you do happen to have any changes, please make sure you contact us as soon as possible. You can call us on +44 (0) 208 505 9221 or email us at info@zapclothing.com

HOW WILL MY ORDER BE PACKAGED?

All packages are neatly prepared and your goods will be secured in one of our own boxes to ensure your order arrives with you in perfect condition

WHAT IS YOUR RETURNS POLICY?

If you are not completely satisfied with the goods you have received in your order, we accept returns for refund or exchange if returned within 28 days of delivery*. You can find our full returns policy here.

WHEN WILL I RECEIVE MY ORDER?

UK orders placed Monday-Friday before 2pm will be dispatched the same day for next day delivery before 1230PM (excludes weekends) Orders placed over the weekend will be dispatched on Monday for delivery on Tuesday. If you require Saturday delivery, please select this option at checkout

Orders outside the UK placed Monday-Friday before 2pm will be dispatched the same day via UPS/DHL/FedEx and will arrive usually within 2-3 working days.

Once your order has been dispatched you will receive a tracking code to track your delivery progress.

WHEN WILL I RECEIVE MY REFUND?

Once your refund has been processed, you will be notified via email. Refunds usually take 3-5 working days to be returned to you via your original form of payment.

DO YOU HAVE A STORE?

Yes, you can visit us in store at 65 Queen Road, Buckhurst Hill, Essex, IG9 5BW, United Kingdom.

Are You An Official Stockist?

We are an official and authorised stockist for all the brands that we sell on line and in store.Yes, you can visit us in store at 65 Queen Road, Buckhurst Hill, Essex, IG9 5BW, United Kingdom.

Send us a message

Express Delivery

Next day delivery before 12:30PM, on orders placed before 2pm*

EXTENDED RETURNS

Hassle free returns policy. Order with peace of mind

WHATSAPP

Add us on +44 7508 530 596